Refund Policy

Last updated: March 2025

At Soul Host, we strive to provide reliable, secure, and high-quality hosting and VPN services. However, we understand that there may be situations where a refund is necessary. This policy outlines the conditions under which refunds may be granted.

1. Eligibility for Refunds

Refunds are only available for the following services:

• VPS Hosting (monthly and yearly plans)

• Shared Hosting (yearly plans only)

• VPN Services (yearly plans only)

Refunds do not apply to:

• Domain registrations or renewals

• One-time setup fees or add-on purchases

• Custom configurations or professional services

• Services canceled due to policy violations (e.g., abuse, spam, or illegal content)

2. Refund Request Period

To be eligible for a refund, your request must be submitted:

• Within 7 days of the initial purchase for VPS and VPN plans

• Within 14 days of the initial purchase for Shared Hosting plans

After these periods, no refunds will be issued.

3. How to Request a Refund

To request a refund, please contact our support team through:

📞 WhatsApp: +62 851 5540 5002
📧 Email: soulhost@sunflow.cloud

Please include your order number, service type, and the reason for your request.

Refunds will be processed within 7–10 business days to your original payment method, once approved.

4. Cancellation vs. Refund

Cancelling a service does not automatically entitle you to a refund. Refunds must be requested explicitly and meet the conditions above.

5. Service Suspension or Termination

If your account is suspended or terminated due to a violation of our Terms of Service, you are not eligible for any refund.

6. Changes to This Policy

Soul Host reserves the right to modify this refund policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

🧾 Need help?

If you have any questions about this refund policy, feel free to contact us at:

📞 +62 851 5540 5002
✉️ soulhost@sunflow.cloud

We’re here to help you.