Terms & Conditions

Last updated: January 2025

By accessing and using Soul Host’s website and services, you agree to the following terms and conditions. Please read this document carefully before using any of our services.

Definitions

“Soul Host” refers to our company, which provides VPS, shared hosting, VPN, and other digital services.
“User” refers to any individual or organization that accesses or uses our services.
“Services” means all digital services offered, including but not limited to VPS hosting, shared hosting, VPN, and related features.

General Conditions

Users must provide accurate and up-to-date information during registration and purchase.
We reserve the right to cancel or reject any order if we find the information provided is invalid or violates our policies.
All of our products are digital and do not require physical delivery.

Account and Security

Users are fully responsible for their own account credentials and activities.
You must keep your login information confidential.
If you detect unauthorized access, please contact us immediately.

Payment

All payments are processed through a secure payment gateway.
Orders are automatically activated once payment is verified.
No manual confirmation is necessary.

Refund Policy

Refunds are only available under specific conditions and for eligible services, as explained in our Refund Policy.
Please read the full refund terms on the “Refund Policy” page.

Prohibited Use

Users may not use our services for:

• Any illegal, fraudulent, or malicious activities

• Spamming, phishing, or spreading malware

• Copyright or intellectual property violations

• Hosting or distributing adult content, hate speech, or violent material

• Reselling or sharing service access without permission

Service Termination

We reserve the right to suspend or terminate your services without a refund if:

• You breach any terms in this agreement

• You misuse or overload server resources

• You use the service for activities that harm others or break the law

Limitation of Liability

Soul Host is not liable for any loss, damage, or data issues resulting from the use of our services.
We aim to provide maximum uptime, but we do not guarantee 100% service availability at all times.

Changes to This Agreement

We may update these Terms & Conditions at any time without prior notice.
The latest version will always be available on this page.

Contact Information

If you have any questions about these terms, feel free to contact us:
Email: soulhost@sunflow.cloud
WhatsApp: +62 851 5540 5002

By using our services, you confirm that you have read, understood, and agreed to these Terms & Conditions.